Fidelio Hotel Software Manual

1. Fidelio Hotel Software Manual Pdf
2. Micros Fidelio Opera
3. Fidelio Hotel Software Manual 2017

From the desktop, click the Fidelio Suite8 icon. The Suite8 Splash screen is displayed for several seconds with the Payment Application Data Security Standard (PA-DSS) disclaimer The Fidelio V8 Login screen is then displayed. Type your user identification (case sensitive) in the Login name box. Tab to the Password box.

1. Manual de teoria de Fidelio Hotel is a Development::Reference & Tutorials software developed by ViaFutura.com.After our trial and test, the software was found to be official, secure and free. Here is the official description for Manual de teoria de Fidelio Hotel: Con este manual podras aprender a manejar el programa Fidelio version V7 para hoteles.
2. Micros Materials Control Manual Materials Control is a program released by the software company MICROS-FIDELIO. Frequently, computer users choose to uninstall this program. Micros Fidelio Material Control Manual This section provides a list of the related MICROS documentation as well as a list of suggested reading materials.

There are two possibilities when using Metra software in correlation with Micros Fidelio software. Simple 'Room' solution is easier and less demanding to setup, but without support for authorization and also less secure. More advanced 'Card' solution requires authorization and is therefore more secure. It requires RFID media to be issued on Fidelio reception desks through FIAS using Key records. To enable this Metra Desktop POS readers have to be installed on Fidelio reception desks and connected to Metra NET Network.

A persistent connection to the Micros Fidelio DB server is always required. The connection should be left up and running until the one of the systems needs to be shut down for maintenance purposes or similar.

Operating mode is set in Settings: External Delivery - Mode. NOTE: Both operating modes can be used simultaneously.

( Back ) ( Room ) ( Card ) ( Fidelio Key Options )

Room

(+) Advantages:

Metra Desktop POS Readers are not needed on Hotel Receptions with Micros Fidelio software.

(-) Disadvantages:

Lower security - no authorization required.

Supported commands for Fidelio Point of Sale:

PR - Posting Request

PL - Posting List

PA - Posting Answer

Payment (to Room) - Example

Step 1:

After all items are added to the working table cashier clicks on the 'External' button.

Step 2:

In the 'Room' field cashier types-in guest's room number which is send to Fidelio DB server.

Step 3:

Fidelio DB server returns list of all guests staying in previously typed-in room.

Step 4: The Very Best of Backstreet Boys .rar - Google Drive.

Cashier selects guest from the list.

Step 5:

Payment is complete (Fidelio DB server returns posting accepted command).

Payment is complete (Fidelio DB server returns posting accepted command).

Card

(+) Advantages

Higher security - item purchase is only possible with guest's RFID Media (card, wristband, etc.).

Supported commands for Fidelio Key Services and Point of Sale:

KR - Key Request

KD - Key Delete

KA - Key Answer

KM - Key Data Change

KZ - Key Read

PR - Posting Request

PL - Posting List

PA - Posting Answer

Desktop POS Readers

To use Desktop POS Readers connected to Metra NET Network this functionality must be enabled in System.

Desktop POS Readers on Fidelio reception desks are connected to Metra NET Network (Serial connection is not required). To add a network Desktop POS Readers go to HardwareMetra NetworkDesktop Readers, be sure to set theirs network addresses as described in 'Desktop POS Reader - Technical Manual'.

Each Desktop POS Reader connected to Metra NET Network must be assigned to a Fidelio reception desk (Point of Sale Add & Edit). NOTE: Set also Point's of Sale 'ID Export' if not already set.

Payment (with guest's RFID Media) - Example

Step 1:

After all items are added to the working table cashier clicks on the 'Read' button and presents guest's RFID media to the Desktop POS Reader. Image on the 'Read' button depends of selected media for POS Mode in System.

Fidelio Hotel Software Manual Pdf

Step 2:

RFID Media info window is shown. RFID media's ID is send to Fidelio DB server which returns RFID media's registered owner's (guest's) information. Information include room number and guest's name.

Step 3:

Cashier clicks on the 'External' button.

Step 4:

Payment is complete (Fidelio DB server returns posting accepted command).

Programming guest's RFID media (from Fidelio SW) - Example

When programming guest's RFID media at Fidelio reception desk Key Options are send from Fidelio DB server to Metra DB server which matches them with Metra item (ticket). Acoustic signal from Metra Desktop POS Reader at the Fidelio reception desk signalizes request for RFID media. After the RFID media is presented, item (ticket) from Metra software is assigned to it and Metra DB server returns Key Answer command including RFID media's ID.

Erasing guest's RFID media (from Fidelio SW) - Example

When erasing guest's RFID media at Fidelio reception desk Key Delete command including guest's room number is send to Metra DB Server. After the RFID media is erased Metra DB Server returns posting accepted command.

NOTE: RFID media of all guests staying in particular room will be erased.

( Back ) ( Fidelio Key Options )

Fidelio Suite 8

Software description

Fidelio Version 8 is a fully integrated, flexible software package, designed to maximize the efficiency of hotel operations. The system contains all the functions for the daily operations of the hotel, including all aspects of hotel management and maintenance. It supports all the requirements of the hotel industry, from basic services to complete and luxury services.
Fidelio Version 8 is based on Oracle ® technology, integrated, web-friendly, customizable software package, parameter-oriented.

Basic features are:
• Easy to use
• Insight into the current state of occupancy and availability of all hotel facilities
• Supports multilingualism, different currencies, different legal regulations
• Navigation between screens
• Graphic icons, pull - down menu
• The possibility of calling for assistance - help for each operation
• A large number of reports, statistics ..
• High security
• Interface with POS system, Back Office, telephone management systems, door locking, fiscal devices..

Fidelio Version 8 modules

Fidelio Version 8 integrated modules are:
1. The database clients (Customer Relationship Management - CRM)
2. Reservations
3. Front office (Front Desk)
4. Cashiering
5. Rooms management
6. Conference & Catering Management
7. Night Audit

Software modules description:

1. Customer Relationship Management - CRM

The data of all hotel guests (both individuals and companies) are located in that module. In addition to basic data about the guests (full name, date and place of birth, sex, language, nationality), you can enter:
- unlimited number of contact information (phone numbers, addresses, e-mail address ..);
- prefered room or rooms features (smoking or nosmoking rooms, shower or bath and so on ..)
- data with personal document (eg passport number, validity period, place of publication, etc.).
- family members with their master data..
For business users enter data that you are of importance for establishing the next contact, and billing for the provided services (VAT, invoicing address, contact person ..)
For each client to track the history of staying in your hotel (period of stay, number of rooms in which he was placed per each stay, as well as the cost of services are applied ..).
In addition to individual and company profiles, shall be kept and travel agencies with the definition of agency commission.Based on the information in this module you can create reports by different criteria: date of birth, nationality, sex..

2. Reservations

The creation of booking is possible for an unlimited number of rooms, guests and for unlimited time, unless that period have free capacities. If you do not have the available capacity, the rooms can be added to the waiting list. Booking entry module includes reservations for individuals as well as group reservations and block (allotment) reservation. Group reservations can be fixed the dates of arrivals and departures of all group members, or with flexible dates, when you enter the date of arrival of the first member of the group and departure of the last member of the group. There are different options to post charges (individual, group, etc.). Check In and assigning rooms are fully automated.
When entering a reservation it is possible to define room type, price, check-in time, the initial and final meals, method of payment, as well as the billing instruction to the company.Confirmation letter of booking is printed on the guest's language.

3. Front Desk

Automated system to check in guests by reservation.At any moment you can check the expected arrivals, expected departures, and the view of guests in the hotel.
This module allows you to enter messages for guests with printing option, and to track the status: delivered or undelivered

4. Cashiering

Using module Cashiering you will have access to the balance of each guest, as well as invoicing in a user-defined format invoice in multiple languages. There are different styles of the standard invoices. It is possible to merge invoices, and unlimited opportunities to split invoices, regrouping of posting and transfer to other room or account. There are no restrictions on combinations of payment: credit cards, cash, invoices, check.
If you establish a software connection (interface) between Fidelio software package, and sales in restaurants as well as telephone management system or PayTV system, debit entries are automatically routed to the guest account, with full analytics (eg, call out: time of call, number it's called, call duration, call cost calculated on the basis of unit price).
Cashiering reports are automatically printed. The system supports multiple currencies, and can view charges in different currencies, based on the exchange list that the user regularly.

5. Rooms management

Complete overview of the rooms' status with the possibility of changing their status. Graphical display makes it easy to access floors to the status of the room, and in the availability of capacity also.In addition to monitoring the status of basic rooms, you can change the room status to 'out of use' with a defined reason.

6. Night Audit

Micros Fidelio Opera

User-defined night audit procedure. Unlimited number of reports and statistics. Automatic posting of all fixed charges and prices of rooms. It is possible to define the printing of certain reports, or their export to another format, eg. Excel.
Reporting module has more than 250 different reports and statistics views. All reports can be printed or saved in another format, eg. Excel. There is a possibility to generate reports on specific client request, and run reports in the chosen language.
Strictly defined user rights allow you to use the program only on the basis of privilege for certain software modules, depending on the user's position.

Manage 3rd (third) systems

Fidelio V8 Interface

Fidelio Hotel Software Manual 2017

Fidelio V8 Interface module, developed using the latest technology, provides a link between Fidelio Suite 8 and 3rd (third) system, such as PBX, Key System, Video System, Point of Sale (POS).
Developed the interface to communicate with more than 6,000 brand systems, such as: Avaya, Panasonic, Ericsson, Micro-Master, Adria, INFOSTAR, Onity-Tess, VingCard,..
Function interface (depending on the type of device) are based on 2-ways communication or a 1-way communication.
The interface features with the telephone management system are as follows:
- Real-time communication: Data on completed call (date, time, number dialed, the number of pulses, price) will automatically be charged to the account of the guest who is checked-in in the room
- check in / out guest automatically unblock / block phone calls outside the hotel
- wake-up calls for guest (or groups)
- automatically update the name of the guest to the console operator
- History of calls on all types of locals (rooms and HouseUse)
Using the Interface with key service system automatically create keys for the guest in accordance with data on the reservation (arrival / departure). Upon check-out of the guest, the card automatically becomes inactive.
Links to video systems provides the following services: Automatic charge the guest for PayTV, review accounts on TV (Bill View), Welcome messages, view messages for the guest, etc ..